There when we really needed her, plus!
“Shelley was a life saver when we had medical problems on a trip slightly off the main grid in China and needed to cancel most of our trip. We Skyped her knowing the office was closed and expecting to leave a message. To our surprise there was this real voice, a bit before office hours, able to book flights, change hotels and help us in any way possible. She is very efficient and quick with everything she does and knows the details by heart it seems of everyone’s holiday she is booking. We trust her completely with our plans. She is friendly, has a great sense of humor, and really took the time to get to know us (and that can be a challenge as we are very picky travelers).”