Reviews for Shelley Horsfall
Stress free travel
“This is the second river cruise Shelley has arranged for us. From start to finish everything was perfect. Flights, hotels,transfers,car rentals. She thought of everything and it made for a wonderful stress free holiday. Thank you Shelley.”
Best travel agent we ever had
“We have been very fortunate to have Shelley as our travel agent for many years. Most knowledgeable and helpful. Always there to answer any question we had.”
No Hassle
“Always pleased to work with Shelley in the planning of our cruises. We’d go in just to enquire about a cruise and leave having booked one…! :) Never a problem with details, and no issues with changes. Will be booking again soon.”
The best travel agent by far
“Shelley has been my travel agent for 11 years. She has arranged cruises for a group of ballroom dancers that I belong to–as many as 16 couples as well as cruises for my wife and I and also non-cruise and business travel. Alaska, Panama Canal, Mediterranean Sea, Greek Islands, South America: she has set them all up for us. No request is too big or too small for her. She is always on top of all the details. She is a joy to work with. Her service is peerless!”
The best travel agent by far!
“Shelley has been my travel agent for 11 years. She has arranged cruises for a group of ballroom dancers that I belong to–as many as 16 couples as well as cruises for my wife and I and also non-cruise and business travel. No request is too big or too small for her. Her service is peerless!”
Excellent service!
“We have been booking all our cruises with Shelley at Cruise Holidays for the last ten years. She is always very thorough, knowledgeable, and very easy to deal with. Shelley knows how to find the best deals for you, she takes care of all the little details and we feel totally confident when she is looking after our travel plans. We wouldn’t think of dealing with anyone else nor another company. You can be assured that you are in good hands when Shelley is looking after your travel plans.”
Detail oriented!
“Ridiculously detail oriented. Have used her for years and never had a problem right down to flights being delayed because of choice of airline. If you want a stress free holiday call her. She planned my daughters wedding in the Bahamas and even had a golf cart ride to the transportation planned. Approaching two digit trips in the books with her and not a disappointment yet.”
There when we really needed her, plus!
“Shelley was a life saver when we had medical problems on a trip slightly off the main grid in China and needed to cancel most of our trip. We Skyped her knowing the office was closed and expecting to leave a message. To our surprise there was this real voice, a bit before office hours, able to book flights, change hotels and help us in any way possible. She is very efficient and quick with everything she does and knows the details by heart it seems of everyone’s holiday she is booking. We trust her completely with our plans. She is friendly, has a great sense of humor, and really took the time to get to know us (and that can be a challenge as we are very picky travelers).”
Takes all the worry out of planning a vacation
“Once you have planned one vacation with Shelley, you will never go to anyone else! We went on our very first cruise last year and she looked after every single detail and I mean everything! With connecting flights and an overnight stay before the cruise, she looked after it all. She provides a wealth of information that goes above and beyond what most travel agents have. I have recommended her to family and friends and they all agree, there is no one better than Shelley.”
Stress Free Holiday booking
“Shelley takes care of all our holiday needs. She knows what we want in a holiday, we can email her and she quickly gets back to us with everything booked. Every traveler needs a Shelley.”
Helped us solve problems and upgrade our trip!
“Shelley got us a great deal for our South American cruise, and then called us to let us know when upgrades were available, right up to the time we left! She also helped us contact the cruise line and find a piece of luggage which was misplaced in our final port.”
Very thorough, she ensured everything was covered!
“Shelley doesn’t try to sell you a vacation, she assists you in planning the vacation you want. Her experience and knowledge help with choosing a property or cruise line that suits your needs. Above all she is thorough and everything you want or need pre-planned is covered.”
A Hassle Free Vacation Starts With Her
“All we had to do was let her know what we wanted and she took care of it all! Shelley is knowledgeable and thorough and definitely puts the traveller at ease. Her suggestions and recommendations are spot-on!”
She is so easy to deal with!
“Shelley is an excellent agent who really cares about making sure that she books the right cruise ship and stateroom for us. Her advice is always appreciated. She really knows her stuff so I rely heavily on her expertise. She has never let me down. She is a pleasure to deal with and I have referred her to others without any hesitation. She is also very customer service oriented, responsive and thorough. Once I book with her, I just let her do her job and when the package is ready for pick-up, everything is there for us. She has also been very helpful in booking shuttles for us from the airport to the cruise terminal in L.A. and back. In all my dealings so far with Shelley, my satisfaction level has been 100%.”